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Ebay UK

Ebay UK

www.ebay.co.uk
What is your customer experience with Ebay UK?

Ebay UK Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Ebay UK has 1.9 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: I usually dont have problems with ebay, Rubbish, Can buy inexpensive items.
    Cons: Csn never speak to a human, Poor customer service, Refund policy and lousy customer service.

  • Recent recommendations regarding this business are as follows: "do not sell to buyers abroad", "Don't waste your time trying to speak to someone at eBay when their lists do not cover what you need to report.", "Don't buy anything from ebay as you will never get it!", "GLARYYEARS IS A SCAM", "Be careful if something says 'delivered' but you didn't actually get it, Ebay not helpful!".

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Ebay UK - Item Not Received, Was Delivered to Wrong Address!!
Ebay UK - My item was delivered and the vendor claims it was .Ebay UK - My item was delivered and the vendor claims it was . - Image 2Ebay UK - Been ripped offEbay UK - Lost mailEbay UK - Cant add bank informationEbay UK - Parcel lost
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James F Aga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Been Scammed by a Buyer That eBAy refunded leaving me seriously out of pocket.

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I have been an eBay member now for the past 24 years and up to about 3 months ago eBay was a great way to sell an item.

I sold an Electrical measuring device through eBay to a buyer in Latvia and this was sent through eBay's Global Programme.

About 6 weeks after the item was received the buyer asked for a full refund saying that the item didn't match the description (the buyer was incorrect, the item matched the description perfectly) , I think the buyer used the Electrical measuring device for a project and then didn't require it anymore.

I said that the return window was closed as the so-called issue with the item should have been addressed once received.

The Buyer has 94.4% rating on eBay and I have 100% rating but eBay sided with the Buyer so I had no choice but to refund from which I did.

It is now 8 weeks later with no item returned so I am out of pocket because Ebay decided to side with a Scammer.

The Fruststrating thing is that I can not appeal against this as eBay have closed the case, what they should done was waited for the item to be returned before debiting my account to refund.

There seems to be no way in contacting eBay for help as there system sends me round in circles.

View full review
Loss:
$1112

User's recommendation: do not sell to buyers abroad

issy b Wjt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item Not Received, Was Delivered to Wrong Address!!

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Ebay UK - Item Not Received, Was Delivered to Wrong Address!!
Contains 1 confidential file for company representatives

Bought an item from the US, eventually Royal Mail here in the UK had it and it said 'delivered' on my eBay account. However I did not receive it so opened a case.

It was closed by Ebay because they said it was 'delivered'. I then complained and said that it was delivered to the wrong address and had proof of a photo of the royal Mail tracking where it was delivered and my front door and doorstep etc., it's obviously very different.

This was over a month ago and they keep saying they'll refund me from their 'back office' whatever that means but still have not and keeping fobbing me off! So I am out of pocket!

View full review
Loss:
$57
Cons:
  • When they do not want to help they just refuse to

Preferred solution: Full refund

User's recommendation: Be careful if something says 'delivered' but you didn't actually get it, Ebay not helpful!

Mirela T Syg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am struggling to get help I need from Ebay

It is impossible to get through to eBay for help.

My items have not arrived and I'm being sent in circles as there is no one to speak to other than a useless online assistant (not a human). eBay is the worst for getting help!

THE WORST!

They have a terrible website with questions that are not all fit for purpose and the 'contact us' function is a total lie. The system for claiming a refund is unbelievably confusing and I don't think they care about their customers.

I am so annoyed as I've lost money and time trying to get this resolved. I ordered two packs and received none!

View full review
Loss:
$23
Cons:
  • Do not deliver

Preferred solution: Full refund

User's recommendation: Don't buy anything from ebay as you will never get it!

Anonymous
map-marker Kelly, England

It is literally impossible to speak to a human about an fraudulent issue no covered by your lists of subjects. People are being swindled on eBay and you will not let me report it.

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Automated responders cannot understand what I am reporting. An eBay member has for years been giving his customers my address for returns.

This is so he does not have to receive them or repay the buyer. Items arrive at my address addressed to this person who has never lived here. They are returns and I usually throw them in the bin.

People are being defrauded by this seller who you know because you sent a letter to him today to my address. He has never lived here.

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User's recommendation: Don't waste your time trying to speak to someone at eBay when their lists do not cover what you need to report.

Stedman D

EBAY don't give a dam about getting me my money back

Get my money back from Glaryyears. They will take your money and send you faulty goods, and when you ask for a refund, they ask you to wait 28 days so they don't have to give you a refund.

View full review
Loss:
$9

Preferred solution: Full refund

User's recommendation: GLARYYEARS IS A SCAM

Alex W Jgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Online with 6 different REPS NO HELP WHATSOEVER

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Cannot Access my Ebay Account and 6 reps where NO AT ALL one or two hung up three were no help at all the one was a bit of a help but rung off giving an excuse most them were the very same so one week later and still access to my account

View full review

Preferred solution: PROPER HELP AND AND A SOLUTION

User's recommendation: here hoping ther customer servic is a bit better

Nitza Icb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotherham, Rotherham

Goods not received by initial delivery date.P.S. GOODS NOW RECEIVED AND FITTED.

I have been trying for 2 hours to establish a revised delivery date with eBay/mandsquality and have failed.

Order number: 21-1051*-***79

Item number: 154836****24

I note that my bank statement shows the purchase price is pending.

Will someone please help me!

Frank Knight.

"frankjknight@***.co.uk

View full review

User's recommendation: I need to be more patient!

anthony h Fji

Ebay UK is Crap. Their Agents do what they like to the unfortunate Buyers.

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I ordered a Rechargeable Grass Strimmer from a Ebay Agent. Who sent the wrong Item. No Return, No Refund.

View full review
Loss:
$30
Cons:
  • Crap service

Preferred solution: Full refund

User's recommendation: Do NOT USE Ebay UK for Anything.

Andreea K Bna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Restriction

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I found an item I really need on ebay, all nice and good. I entered my details and used my fiance's debit card to pay, guess what?

I am restricted. Now I don't even know if the item will be delivered to me or I paid for nothing.

I would really appreciate to get any update regarding my item either the payment to be returned.

View full review
Loss:
$62

Preferred solution: Deliver product or service ordered

User's recommendation: Better if you double check if the deal it's good or not, scammers can be found everywhere now.

Anonymous
map-marker Camberwell, England

Delivery item/hasn't arrived

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My otder No 17-1042*-***83 was ordered 18.August 23 but it hasn't arrived yet.

The book name:Don McCunn: 'How to make custom-fit bra'.

Can you give me some idea when the item will arrive?

View full review
David F Eus
map-marker Goole, England

Caught eBay with intent fraud to cause financial loss to not honouring ebays money back guarantee plus a criminal act caught red handed perverting the course of justice altering listing details afta

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Contacted USA md. Who sent manager from ?

No idea.

Thought the fraud. Was internal. A manager. And seller purchased off

I was wrong

This manager sided with fraudelant eBay manager ridiculed me made me out the bad guy

Stated case stands eBay wont be refunding you

Ie rolex watch purchase Japan buy usa seller.

Came from Japan. Got to stanstead fedex couriers

Seller cancelled shipment as paid for watch via PayPal

He then listed it back on eBay for more money

Cancelation sent to eBay. On sellers messages as sent him it

There to see

EBay changed x4 consecutive days in a row to different reasons why case won in sellers favour

EBay sent crime ref no

EBay reason 1

I did not pay import duties hence in favour of seller

Reason 2 seller provided fedex tracking showing fedex attempted delivery to my home

Reason 3 I had 3 weeks to pay duty

I did not.

Reason 4. This from eBay usa md.

Seller done nothing wrong

You did not pay import duty

EBay wont be refunding you

I had no watch

No money I paid via PayPal

EBay was.

In receipt of. Before these closed cases in sellers favour. Before these decisions sent me all 4 in 4 days

Fedex sent me email. Mr f could not pay import duties taxes

As he was unable to ie shipment cancelled by seller when registered on line with fedex.

Found shipment.

Ie my watch paid for

Cancelled

To go on. Fedex never attempted delivery to mr f home address because against the law duty must be paid first

After this evidence sent eBay. Received. By them

Case still stands awarded case to seller eBay wont be refunding you

All x4 requested eBay call backs recorded by dictaphone

Plus x1 eBay message to me in writing stating

Congratulations david

We are delighted to tell you.

You have won your case

The seller provided invalid tracking info

David you are not alone. We will refund you within 24/48 hours

X1 by eBay message

X4 in requested call backs recordings all reps directed to sellers messages where I sent

Copy of fedex shipment my rolex watch Placed there

All reps saw this

Then directed them to his selling account

Saw my watch relisted

All was given police crime ref no

Told be reported banned fraud seller all taped case won in my favour x4 call recordings plus x1 eBay message

EBay then took further info from a listing. An item paid for a 2 nd watch

Opened PayPal case

Day I was being refunded by PayPal

EBay took half the info off. The first info page.

Transfered to a 2 nd. Page ie further information

My claim item received not as described

Found out had confirmed by recorded requested call back from eBay who asked me david did you Realy screen shot the original watch listing gave her reasons of why told her my reasons was look in my messages to watch seller its there

EBay confirmed seller revised further info page delegated it

Hence only one info page. Further info not there blank screen shotted blank screen. Showing x1 information page

So gone was further info page with extra links warranty booklet instruction book

Which I did not receive

What a conman such seller

But eBay went 6 steps further

Once more

I was getting refunded by PayPal next day told

My full evidence in PayPal resolution centre.

Files screen shot of full listing from the seller. All photo;s screen shotted and when such disappeared. As ebay informed me delegated

My words in PayPal resolution centre. It stated.

The listing Which I purchased. Now shows only x1 info page the further info page gone now shows blank nothing there

Next day called PayPal

Who informed me

Case awarded in sellers favour yep asked did he make contact on last day. Being today

Answer was no

PayPal informed me ebay contacted PayPal ( ebay own PayPal)

Sent PayPal the listing. I paid watch from

It showed the first info page

Only half a page

The further info page that got delegated.

Confirmed back to me via requestedebsy call back Confirmed yes he revised listing and delegated further info page

Going back. To look for this listing yet again

Astonished

As said

There now was a 2 nd info page there. Not blank any more

But only half a page not full

EBay robbed info. Of the first and only info page there had been left after seller delegated it

EBay nobody else could do such

Sent to PayPal obviously informing them

It states in resolution centre now blank page

EBay adds to such

Now no page

Making it

Telling PayPal item was as described

And PayPal informing me

There was not is not any evidence in resolution centre PayPal never was.

To my informing the PayPal agent

Shall I send copys showing my screen shots in PayPal resolution centre

Actualy stating PayPal resolution centre.

Showing the case.

My full explanation. All there

Files. Screen shots. Two pages of info.

With 2 nd info page showing all everything on sellers listing

To removed

To full evidence of such. Downloaded uploaded onto PayPal link

Then I screen shotted it all

Phone went down on me

Fraud intent to cause financial loss to not wanting to refund me under eBay money back guarantee

That being twice in a row

To a fake watch sold me crime ref no given eBay they wont do a thing about it there was two frauds on sellers feedback one being mine

Tried messaging seller. Disapeered. For months no listed items all of a sudden my fraud feedback left gone

Back on eBay trading before a registered business eBay shop seller now back.

A private seller

There items all over 2.5 k. Approx. 750 items on eBay gop price. Being £8,5 k

EBay informed me last week yes reported again

Im just finishing a letter going to send now to seller requesting he contact you

Rang next day had such checked a complete lie

Now taken to county court

Big big compensation

Did not want this my deteriating health eBay causing most of this

No receiving scams from eBay Evri

Requesting I reschedule a delivery which states attemped

A lie been in all day every day

No card left through letter box

And usual drops leave outside door its not covid rules signature etc

No tracking no ref no

Not knowing my parcel sent or receiving

It direct you to re scedule and charges you £1.40

In eBay community members forum eBay now have all ebayers bank card.

Split from PayPal now convenient to crest even more money rip of scams

There now taking. Guess what amount ?

?1.40. Same as caught me out x6 times in 2 weeks

EBay have your bank cards can take what they want when they want

They take £1,40

Yes. £1,40.

Not informing hou at all you NORMALY receive such. By email or text

It dont happen

If. When you find out

Your reply is charged for an over sized parcel. You sent

What companys would charge 1,40

More like £10 plus

A rip off fraudelant criminal action

No help.

Now available on eBay

Request eBay call back

They kept hiding the option. Where to find it in selling. Buying hacked account

Its gone

No more there

Thousands upon thousands wanting there refunds claims settling

Much much more

They owe me x2 refunds lost items

Il never see it

Only because Ive used a dictaphone

Actualy informed eBay every time spoke on phone I used such because of my adult a d d

None of such which happened against myself. Such recording was done for my own healths sale memory

Not entrapment

Now in a very very good position.

No excuse can be made what so ever go whats gone on here

Approx x 6 eBay events all causing me financial loss

What makes me Realy sick

We pay council taxes we pay for the police

And something like this

Is most dangerous

How many people out there gone through what I have

Would have travelled to eBay caused damage possible injurys.

It still on the cards

The way I see things here

A company like this. Maybe big

But cant stay afloat

With how treating there account holders

Just cant

I strongly believe

Well planned ahead

Awaiting October energy rise.

Tighten there belts. Rip off more eBay customers account holders

When Xmas comes there revenue will be massive

All ready to cut / run. Come January / 2 k rise in energy prices

They go bankrupt

1 p in the pound.

People will get

All the money made will have gone

Pre planed

Then after such settles all down

PAYPAL, eBay own them

Walks in takes over, runs eBay

The managers. Etc. Md,s walk back in. On the payrol

I can see such happening why

Because what Ive experienced seen.

Heard as well

Im not alone here

What Ive received so have hundreds hundreds also received gone through some even worse

But they dont use a dictaphone. They dont suffer such ilness as me do no need

I mean you would not use one. Just to make sure. Your safe.

Not going to be lied to

That the norm. The trust people start out with

What eBay leave with you

Such people. Swindles lied to cheated deceived. Those peoples trust will have gone

Disturbed angry upset

Becoming very angry people why me syndrome most unfair

Lets hope eBay come to court before they decide go cut and run

Nobody will be astonished at it

That they know.

Hence will go. For it

All the way rip people off one last time send no refunds. Or sold items. Money

Finished.

What a coup

The biggest swindle of all time

And to get away with it

Its been pre planned for months on end

My advice

Be ready with your bank chargebacks

Make sure purchases are made via. Any card. Because if direct debit you cant get a charge back. EBay aware of this how many customers not knowing.

Finding out the hard way this is where eBay will rip people off and it will Really hurt

If you want to comment or leave a story. Regarding eBay or PayPal

Please do so

My story was. For reasons not to receive sympathy Etc

It was a show of real criminal led company management.

No body in U.K. will get involved with them

Absolutly no body will investigate them

Ive tried all

Police state civil.

There a bag of wing only working to issue tickets grabbing money from hard up people

We should have a right

We want there help.

Because they cause more harm than good

There cheats deceive lie

This is what we all support and pay

We should be more like the French stand up to things

Will somebody stand up against eBay.

Out there

At present

Its me on my lonesome t trying to expose them globally. Worldwide

Make it public

Any suggestions on getting such court case

The fraudelant actions Ive got as evidence. To watch. Are people that.

Such.

Horrible criminal minded company could be going in for the kill here

Known the biggest swindle of are time?

Regards all. David

View full review

User's recommendation: Nothing else to say just watch your money. There going down

Jimmy Chm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rhyl, Denbighshire

Missing items

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Contains 2 confidential files for company representatives

You are a useless company and always reaping people off their hard earned money. My package was not delivered and your tracker is showing package delivered. I will make sure I spoil your name on any platform until my package is deliver or I get refunded

View full review

User's recommendation: I will never recommend your company to my anybody

Frederick P Oyp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company refusal to cancel an order wnem cancellation made with 10' of [mistaken] order placed

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Contains 2 confidential files for company representatives

Cancellation ID: 531803****

Order number: 08-09***-*****

Seller ID: easybuying.ltd

The seller declined to accept this cancellation. The order was placed by mistake and was cancelled with 10' of the order being placed.

The order is not scheduled for delivery until APRIL! The order details indicate that the order has not been dispatched. I believe that the seller is not acting responsibly. I have 100% positive feedback.

Please resolve. Thank you

fpalmer.jp@***.com

View full review
Loss:
$14
Cons:
  • Shy practice

Preferred solution: Full refund

User's recommendation: Avoid this seller, unless refund satifacrorily resolved

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Christine W Pjw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dreadful customer service

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The seller took my money, told me my order was ready to despatch and then told me it was out of stock. Twice I have asked for a refund but the seller tells me I have no order with her. Im finding it impossible to get my sensible response from the seller and eBay dont appear to be helping me.

View full review
Loss:
$20
Cons:
  • Too difficult to have my problem dealt with

Preferred solution: Full refund

User's recommendation: Don’t use them unless you don’t mind losing your money

Anonymous
map-marker Ramsgate, Kent

Unable to change my Email addres and my contact phone number

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+I am 81 years of age, not fully conversant with computer workings. I have tried many times to change my Email address, but it is not working.

My contact phone number has also changed due to going to fiber optic line. How can I succeed to do this?

View full review

User's recommendation: Unless you are a computer whiz kid be careful trying to change your details for Ebay.

Abolore S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, England

My item was delivered and the vendor claims it was .

Ebay UK - My item was delivered and the vendor claims it was .
Ebay UK - My item was delivered and the vendor claims it was . - Image 2
Contains 1 confidential file for company representatives

They left me my case unattended to with the vendors . No number to call , no one to talk to .

They dont take customers satisfaction seriously.

I ve two pending cases . One is about non delivered item , the second one is about a returned item , the vendor claims they didnt get it after posting it and I ve the receipt.

View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: They should mind the vendors they deal with on eBay and eBay might not come to their rescue when vendors misbehave.

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